Need to contact DutyNest?
Do not include confidential notes, colleague names or a full backup unless support explains why it is needed.
Rota or data problem
Create a backup before making major changes. The Data and privacy screen can also export a readable copy of everything stored locally.
Subscription not showing
Use the same Apple or Google account that made the purchase, then choose Restore purchases in DutyNest. Reinstalling or deleting local data does not cancel a store subscription.
Shift reminders
Reminders require notification permission and an upcoming saved shift. Denying permission never blocks your rota.
Backup and restore
Keep JSON backup files somewhere you trust. A restore validates the complete file before replacing local DutyNest data.
Account and sync
Check that you are signed in to the intended DutyNest account and that Premium is active. Account and sync shows device, household-viewer and cloud controls. You can also read the account-deletion steps.
Accessibility
DutyNest follows device text-size, appearance and reduced-motion settings, and exposes labels and roles for screen readers. Read the Accessibility statement.
Before contacting support
Include the DutyNest version, your device and operating-system version, what you expected and what happened. A screenshot can help if it contains no workplace information.
Protect workplace information
Do not send confidential notes, colleague names, payroll codes or a full DutyNest backup in an initial support message. Share only the minimum information needed to explain the issue.